Frequently Asked Questions
Everything you need to know about shopping with Kinney.
What is Kinney's return policy?
We offer a 30-day return window for all unworn garments with original tags attached. Simply initiate your return through our online portal to receive a prepaid shipping label.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our tailored pieces or checking the 'Fit Notes' section for individual garment advice.
Are Kinney products ethically made?
Yes, we pride ourselves on sustainable practices. We partner with certified factories that ensure fair wages and safe working conditions, using eco-friendly fabrics like organic cotton and recycled polyester.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You have a 60-minute window after placement to cancel or modify your order by contacting our support team via live chat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.